Trouble Logging In

1. What if I forget my password?

Just click ‘Password?’ (which you will find above the ‘Password’ window) and follow the link to enter your email address. This will automatically generate an email which will be sent to your account. Please click on the link in the email to receive your new password. Once you have logged in, you can change your password in the ‘My Profile’ section.

 

2. What if a teacher in our school loses their initial emailed log-in information (i.e. before they create their account)?

If a teacher loses their initial emailed log-in information before they have created their account, the School Administrator should log into the School Admin section of the website and delete that teacher’s account, and then set him or her up again. A new email will then be sent to the teacher with a new password. Note that this procedure should be followed only if the teacher has never logged in before, as deleting a teacher’s account will delete all of his or her associated classes, students, lesson plans and tests.
 

 

3. What if a student loses their initial emailed log-in information (i.e. before they create their account)?

If a student loses their initial emailed log-in information before they have created their account, the teacher who set up that student (in the ‘Class’ section of the teacher website) should delete the student’s account and then set him or her up again. A new password will then be emailed to the student. Note that this procedure should be followed only if the student has never logged in before.

 

4. Can I access the Credo series website from any computer?

Yes, the Credo series website can be accessed through any internet-enabled device. Students or teachers just use their unique log-in details.